All topics
22 answers
How do I find a vehicle or another item?
Open the showroom and use the category, make, model and budget filters. You can also type a description into stock search. Check the displayed filters and listing details before choosing an item.
Does an online listing confirm availability?
Listings show published stock details. Contact the team to confirm current availability, specifications, price and viewing arrangements before travelling. Adding an item to comparison does not reserve it.
How can I compare vehicles?
Choose Compare on up to three listings, then open the comparison bar. It checks current published details when connected. Saved or offline details may be out of date.
How do I arrange a viewing or test drive?
Speak to the team about the listing you are considering and your preferred visit. Confirm the time and vehicle availability with the dealership.
Can I enquire about selling something other than a car?
Yes. The selling form supports cars, motorcycles, quad bikes, boats, aircraft, caravans, trailers, parts and other items. Choose the category and provide the relevant details. The team will confirm whether it can assist; submitting the form is not a confirmed purchase offer.
What details should I prepare for a selling enquiry?
Have the make or manufacturer, model or description, year and asking price ready where known. You can add identifiers, registration details, purchase date, service history and known faults. Leave optional details blank when unknown or not applicable.
How do I enquire about a trade-in?
Describe the item you would like to trade and choose the Motordeal listing you are interested in separately. Review the details and send your enquiry. The team will confirm whether a trade is possible and discuss the next steps.
Can I check or change my enquiry before sending?
The selling and trade-in forms guide you through Item details, History & condition, Your details and Review. Use Back to revisit a step, or an Edit button in Review to correct that section. Continue and Review enquiry do not send the form. Check the final review before using the send button.
What if I do not know the service history or registration details?
Leave optional identifiers or registration details blank if you do not know them. For service history, choose Unknown when you are unsure, or Not applicable when it does not apply to your item. Describe known faults and missing components accurately rather than guessing. Required fields are marked in the form.
Where can I estimate a monthly instalment?
Use the calculator to work from a purchase price or a monthly repayment budget. Review the deposit, interest rate, term and any balloon payment. Results are estimates, exclude fees and insurance, and are not a finance offer or an affordability assessment.
Does applying for finance reserve a vehicle or guarantee approval?
No. Confirm availability with the team. Approval, rate and available term depend on the customer, vehicle and lender. Check the selected vehicle and review each application section before submitting.
Can I save a form and finish it later?
The forms provide device-local draft saving. Avoid shared devices. Photos are not saved in drafts and must be selected again. Remove saved draft deletes the saved copy while keeping the entries currently on screen.
Where are recently viewed listings stored?
Recently viewed history is saved on this device for seven days. Use Remove or Clear history in that section to manage it. The site checks current public listings when connected; unavailable items may no longer appear.
Can I submit an enquiry while offline?
Reconnect before submitting a form or checking live stock. A saved draft is not a submitted enquiry. If the site cannot confirm receipt after you submit, contact the team before trying again to avoid sending a duplicate.
How do I install the Motordeal app?
Open Motordeal in your regular browser. On Android Chrome, open the browser menu and choose Install and create shortcut, then Install; wording can vary by version. On iPhone or iPad, open Safari, choose Share, then Add to Home Screen. Keep Open as Web App enabled if offered. You can also use Install Motordeal app when the website shows that button. If your browser does not offer installation, you can still use the website.
What can I use in the app without a connection?
Live listings, photos, full vehicle pages and form submissions need a connection. Authorised salespeople can sync the team stocklist while online, then use its saved stock and personal notes on that device. Check the last-sync time: saved prices and availability may be out of date. Keep the app on a private device. Browser storage can be removed by device cleanup, so reconnect to sync notes and do not rely on it as your only copy.
How should I update the Motordeal app?
When an update is ready, the website shows Update & reload. Save or finish your work before choosing it: the current page will reload. Installing an update in another tab does not deliberately reload a form you are working on. If you have unsent notes, reconnect and check their sync status before clearing browser data or removing the app.
Are buying pods, selling pods and auctions available?
These sections are marked Coming soon. They are not active services on this website. Contact Motordeal about current buying, selling and trade-in options.
How do saved items work?
Use Save on a listing to keep it in Saved, separately from comparison. Up to 24 items are stored on this device for 30 days; they do not follow your account to another device. Remove individual items or clear the list whenever you choose. Saved items do not reserve stock, and current details require a connection.
Where can I find directions and opening hours?
Our contact page provides the showroom address, Google Maps directions and business hours. On Fridays we reopen at 14:30. Confirm stock availability and your visit with the team before travelling, especially around public holidays.
How do I ask for help with an existing purchase?
Contact the team using the details on our contact page. Include your purchase or stock reference if available, a short description of the concern and when you noticed it. Ask how to provide any supporting photos or documents. Keep passwords, banking details and identity documents out of an initial general enquiry.
How can I share feedback or follow up on an enquiry?
Use the contact page to reach the team. Say whether you have a question, suggestion, compliment or concern. For a follow-up, include the date and reference of your earlier enquiry if available so the team can connect the messages.
